Risk-Free Shopping Experience

We want you to shop with complete confidence at HyperDoll. That’s why we offer a 14-day money-back guarantee on all unused items (excluding customized dolls). If you’re not satisfied with your purchase, you may return it within 14 days of delivery for a refund, provided the product is unused, in its original condition, and in the original packaging.

Order Cancellations & Modifications

Accessories & Ready-to-Ship Items

• Most orders ship within 1-2 business days
• Cancellation possible before shipment confirmation
• Contact support@hyper-doll.com immediately after placing order

Custom Doll Orders

Cancellation Policy:

• Within 24 hours: FREE cancellation with full refund
• After 24 hours: 20% cancellation fee applies (80% refund issued) due to production start
• Contact support@hyper-doll.com with:
  • Order number
  • Full name
  • Email address

Modification Policy:

• Within 24 hours: FREE modifications
• After 24 hours: $20-$100 modification fee may apply due to manufacturing start
• Email support@hyper-doll.com with order number and requested changes

Returns & Refunds

Eligible Returns:

• Product must be unused and in original condition
• Original packaging must be intact
• Return request must be made within 14 days of delivery
• Valid proof of purchase required

Non-Returnable Items:

• Customized or personalized dolls (unless faulty or damaged)
• Used or opened intimate products for hygiene reasons
• Products damaged by misuse or normal wear

Return Process

1. Contact support@hyper-doll.com
2. Provide order number and reason for return
3. Receive return authorization and shipping instructions
4. Customer responsible for return shipping costs (unless product defective)

Refund Processing

• Approved refunds processed within 5-7 business days
• Refunds issued to original payment method
• Processing time may vary by bank/credit card company
• Full purchase price refunded (minus return shipping if applicable)
• Original shipping costs non-refundable unless product defective

Product Issues & Missing Items

Damaged or Defective Products

Quality Assurance: We perform rigorous quality checks and photo documentation before every shipment.

If Issues Occur:

• Do not use the product – used items cannot be reviewed or returned

• Report within 24 hours of receiving the item

• Email support@hyper-doll.com with:

  • Order number

  • Clear photos of the issue

  • Detailed description of the problem

Resolution: Our team will investigate and provide replacement parts or full resolution promptly.

Missing Items

Multiple Shipments: Products may ship in separate packages for safety and size reasons.

If Items Missing:

• Check all tracking numbers provided

• Wait 2-3 business days for separate shipments

• Contact support@hyper-doll.com if items don’t arrive within expected timeframe

Contact Information

Customer Support: support@hyper-doll.com

Response Time: Within 24 hours

For fastest resolution, please include your order number and clear description of your concern.