Shipping Policy
hyperdoll
Secure & Discreet Delivery
Trusted Carriers: We partner with DHL, FedEx, and UPS to ensure reliable, on-time delivery worldwide.
Real-Time Tracking: Monitor your order from production to delivery through your customer account.
Privacy Protection: All shipments arrive in plain, unmarked packaging with no external product identification.
Email Updates: Receive automatic notifications at each shipping milestone to stay informed about your order status.
Shipping Rates
Premium Dolls: FREE Express Shipping worldwide
Accessories & Parts:
- Orders over $100: FREE Standard Shipping
- Orders under $100: Shipping fees apply based on destination
Delivery Timeframes
Production Time: 2-3 weeks for custom specifications
Shipping Time: 5-12 business days via express courier
Total Timeline: 3-5 weeks from order confirmation
Ready-to-Ship Items
North America: 3-7 business days
Europe: 4-8 business days
Other Regions: 7-14 business days
Accessories & Parts
North America: 2-5 business days
Europe: 3-6 business days
Worldwide: 5-12 business days
Global Shipping Coverage
Primary Markets: United States, Canada, United Kingdom, Germany, France, Netherlands, Australia
We support shipping to all regions worldwide, except where local regulations prohibit the sale of such products (such as certain Middle Eastern countries, some Asian regions, and other restricted territories).
If you have questions, please contact us to confirm shipping availability to your location.
Customs & Import Duties
DDP Service (Duties Prepaid)
Available for: United States, most EU countries, and select regions
All customs fees handled by us
No additional charges upon delivery
Smooth customs clearance process
Standard Service
For: Canada, United Kingdom, Australia, Norway, and other select countries
Import duties may apply upon delivery
We provide all necessary customs documentation
Courier will collect any applicable fees
Unsure about your region? Contact our team for confirmation before ordering.
Pre-Shipping Quality Confirmation
Every premium doll order includes:
Factory Photos: Receive actual photos of your specific doll before shipping
Quality Verification: Confirm all customizations and specifications match your order
Approval Process: You approve the final product before we ship
Complete Transparency: See exactly what you’re receiving