FAQ
hyperdoll
Is HyperDoll legitimate? Are your products genuine?
Yes, absolutely. HyperDoll is a legitimate company selling only authentic, high-quality
love dolls. We are an authorized retailer working directly with premium manufacturers
to ensure you receive genuine products with full warranty coverage.
Is it legal to own a love doll in my country?
Love dolls are legal to purchase and own in most countries worldwide, including North America, Europe, and Australia. However, some Middle Eastern and certain Asian regions may have restrictions. Please check your local laws if you’re unsure about regulations in your area.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and various buy-now-pay-later options like Klarna and Afterpay for qualified customers.
Do you offer payment plans?
Yes, we partner with Klarna to offer flexible payment plans. You can receive your doll now and pay over time with fast approval and minimal personal information required. Plans are subject to credit approval.
What's the difference between TPE and Silicone materials?
TPE :
- Softer and more flexible texture
- More realistic jiggling and movement
- Better heat retention
- More affordable pricing
- Requires more careful maintenance
- Slightly less durable but repairable
Silicone:
- More durable and tear-resistant
- Easier to clean and maintain
- More realistic appearance and fine details
- Better for makeup application and longevity Higher price point but longer lifespan
- Firmer feel but modern versions are much softer
Will I see photos before shipping?
Yes, we send factory photos for your approval before shipping.
Is packaging discreet?
Yes, absolutely. All shipments arrive in plain, unmarked packaging with no external product identification. The box shows no indication of contents, ensuring complete privacy protection.
How long will a love doll last?
With proper care, a quality doll can last 2-10 years depending on usage frequency and maintenance. TPE dolls with regular care and mineral oil treatment can significantly extend their lifespan. Silicone dolls typically offer greater longevity due to material durability.
What customization options are available?
Basic Customizations :
- Head and body types
- Hair color and style (wig)
- Eye color and makeup style
- Skin tone variations
- Breast size and type
- Vagina type (built-in or removable)
Premium Customizations :
- Implanted hair (head, eyebrows, body)
- Advanced skeleton for enhanced posing
- Articulated hands with individual finger movement Heating systems for body warmth
- Enhanced oral features (movable jaw, tongue) Advanced vaginal features (suction, texture) Professional makeup and realistic skin coating Standing feet capability
Can I customize based on a real person?
Yes, but only with proper authorization from the person. We do not create dolls identical to celebrities or public figures without consent. Custom work requires clear photos and detailed specifications.
Can I cancel or modify my order?
Accessories & Ready-to-Ship Items:
- Cancellation possible before shipment (usually within 24 hours)
Custom Dolls:
- Within 24 hours: FREE cancellation with full refund
- After 24 hours: 20% cancellation fee applies due to production start
Modifications:
- Within 24 hours: FREE modifications
- After 24 hours: $20-$100 modification fee may apply
- Contact support@hyper-doll.com immediately for any changes.
Do you offer price matching?
Yes, we offer price matching for authentic dolls from authorized retailers. Contact us with proof of lower pricing and we’ll match it to ensure you get the best deal.
Will I receive tracking information?
Yes, you’ll receive tracking details via email once your order ships. You can monitor progress through your customer account with real-time updates and delivery notifications.
What if my package is lost or stolen?
Contact us immediately if your package doesn’t arrive or is stolen. We work with carriers to investigate and will provide replacement or refund as appropriate.
How long does delivery take?
Premium Custom Dolls:
- Production: 2-3 weeks
- Shipping: 5-12 business days
- Total: 3-5 weeks from order confirmation
Ready-to-Ship Items:
- North America: 3-7 business days
- Europe: 4-8 business days
- Other regions: 7-14 business days